Making a claim

We believe that all claims should be assessed fairly, professionally and in a timely manner. That’s why at Teachers Insurance Services we represent your interests with insurers to ensure all cases are handled expertly, sensitively and as quickly as possible.

 

How to claim for Travel Insurance

For claim enquiries, please download a claim form or call Mondial Assistance on 1300 728 025, or email travelclaims@mondial-assistance.com.au.

Travel Emergencies
For 24/7 emergency assistance FREE CALL from the following countries:

Australia
Canada
China North
China South
France
Germany
Greece
Hong Kong
Indonesia
Italy
Japan
Netherlands
New Zealand
Singapore
Switzerland
Thailand
United Kingdom
United States		 1800 010 075
1800 214 5514
10 800 611 0094
10 800 361 0112
0800 905 823
0800 182 7635
0800 611 4107
800 900 389
001 803 0612 195
800 787 451
0066 3386 1052
0800 023 2683
0800 778 103
800 6162 187
0800 561 361
001 8006 121 082
08000 289 270
1866 844 4085

For all other countries dial reverse charge ("collect") via the local operator +61 (0)7 3305 7499

 

How to claim for Life Insurance, Total and permanent disability, critical illness or Income protection

Please notify Teachers Insurance Services as soon as practical of your intention to claim, either by calling us on 1300 883 849 (Monday - Friday, 9am - 5pm EST), or by writing to:

claims@teachersinsurance.com.au; or

Teachers Insurance Services
Suite 515, 15 Lime St

Sydney NSW 2000

Alternatively, you can contact TOWER directly by phoning 1800 064 159, or writing to:

TOWER Australia Limited

PO Box 142

Milsons Point NSW 1565

The documents required to process a claim vary from product to product and we can assist you with these requirements as soon as you contact us. Additional information in relation to making a claim can also be found in your policy document.