Making a claim

We believe that all claims should be assessed fairly, professionally and in a timely manner. That’s why at Teachers Insurance Services we represent your interests with insurers to ensure all cases are handled expertly, sensitively and as quickly as possible.

 

How to claim for Travel Insurance

For claim enquiries, please download a claim form or call Mondial Assistance on 1300 728 025, or email travelclaims@mondial-assistance.com.au.

Travel Emergencies
For 24/7 emergency assistance FREE CALL from the following countries:

For all other countries dial reverse charge ("collect") via the local operator +61 (0)7 3305 7499

 

How to claim for Life Insurance, Total and permanent disability, critical illness or Income protection

Please notify Teachers Insurance Services as soon as practical of your intention to claim, either by calling us on 1300 883 849 (Monday - Friday, 9am - 5pm EST), or by writing to:

claims@teachersinsurance.com.au; or

Teachers Insurance Services
Suite 515, 15 Lime St

Sydney NSW 2000

Alternatively, you can contact TOWER directly by phoning 1800 064 159, or writing to:

TOWER Australia Limited

PO Box 142

Milsons Point NSW 1565

The documents required to process a claim vary from product to product and we can assist you with these requirements as soon as you contact us. Additional information in relation to making a claim can also be found in your policy document.